We hope you are delighted with your purchase. If you need to make a return, we will be happy to help.
Returns Conditions
Items must be returned within 14 days of receiving your order. Returned items must be unworn, in resaleable condition, and complete with all original swing tags and packaging. After this period, we reserve the right not to accept the item for a refund or exchange.
If a shipping charge has been paid on the order, please note that this is non‑refundable.
Before returning your items to us, please check:
- The items are unworn and in resaleable condition;
- All swing tags and original packaging are included.
International Returns
For international orders, Zylars works with partners to offer localized pricing, shipping and checkout services. When placing an order, your payment may appear under the partner’s name, and your purchase will be subject to the partner’s Terms & Conditions and Privacy Policy, which will be clearly presented at checkout.
To arrange an international return, please contact customer service or email us at [email protected] – we will provide you with detailed return instructions.
Once your return is received and processed, we will issue a refund .
Cancelling Your Order
You may cancel your order before it is dispatched by emailing [email protected]. If your order has already been dispatched, please contact customer service to follow the return process.
Invoices and requests for tax‑free refunds must be made at the time of purchase. This is a statement of policy only, which may be changed at any time and does not affect your statutory rights.
If you have any questions about delivery, returns, or any related matters, please feel free to contact customer service or email us at [email protected].