At Zylars, we want your summer wardrobe to arrive safely and on time. This Shipping Policy explains everything you need to know about how we process, pack, and deliver your orders. We partner with reliable carriers to ensure your experience is smooth from checkout to unboxing.
Shipping Rates & Options
We offer flat-rate shipping of $7.99 on orders over $90.
For orders under $90, we have three shipping plans to choose from:
- Flat shipping: $7.99
- Express shipping: $8.99
- Next-day shipping: $12.99
All shipping charges are displayed at checkout. No hidden fees.
Processing Time
Once you place an order, our team gets to work. Please allow 1 to 2 business days for us to process your order before it ships.
Important notes about processing:
- Orders placed after 2:00 PM local time will begin processing on the next business day.
- Weekend and public holiday orders will be processed on the following business day.
- During peak seasons (holidays, major sales events), processing may take up to 3 business days.
- You will receive a confirmation email as soon as your order is processed and handed to the carrier.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs. Delivery times begin once your order has been processed and dispatched, not when you place the order.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Flat Shipping | 7–15 business days |
| Express Shipping | 5–7 business days |
| Next-Day Shipping | 1 business day (order before 12 PM on a business day) |
Please note that these are estimates only. Actual delivery may vary due to carrier delays, weather conditions, or other factors beyond our control.
Order Tracking
We want you to know where your package is at every step. Once your order ships, you will receive a shipping confirmation email containing:
- A unique tracking number
- A direct link to the carrier’s tracking page
Tracking information may take up to 24 hours to become active after you receive the shipping confirmation. If you do not receive tracking details within 48 hours of your order being processed, please check your spam folder or contact us at [email protected].
Address Accuracy
Please double-check your shipping address before completing your order. We cannot modify shipping addresses after an order has been processed and confirmed.
If an incorrect address is provided:
- The package may be delayed or returned to us.
- You will be responsible for any reshipping fees.
- We are not liable for orders delivered to an incorrect address provided by the customer.
To avoid issues, ensure your address includes your full name, street address (including apartment or unit number), city, state, postal code, and a working phone number.
Lost Packages
If your package is lost in transit, please follow these steps:
- Check your tracking link for updates from the carrier.
- Contact the carrier directly using your tracking number.
- Email us at [email protected] with your order number and tracking details.
We will open an investigation with the shipping carrier on your behalf. Claims for lost packages must be made within 30 days of the estimated delivery date. Refunds or replacements will be issued only after the carrier confirms the loss.
Please note that we are not responsible for packages marked as “Delivered” by the carrier. If your tracking shows delivered but you have not received the package, please contact the carrier first and then reach out to us.
Damaged Packages
While we take great care in packing your summer suiting and shirting, damage can occasionally happen during transit. If your order arrives damaged:
- Take clear photos of the damaged product and the packaging within 48 hours of delivery.
- Email the photos along with your order number to [email protected].
- Keep the original packaging until we advise you otherwise.
We will work with the carrier to resolve the issue and provide you with a free replacement or full refund, including original shipping costs.
International Shipping
Zylars proudly ships to customers around the world. For international orders, please be aware of the following:
- Delivery typically takes 5–15 business days, depending on destination and customs processing.
- You are responsible for any import taxes, customs duties, or handling fees imposed by your country.
- We are not able to predict or control these charges.
- Some countries have restrictions on certain products. If we cannot ship to your location, you will be notified during checkout.
For international shipping rates, please proceed to checkout where costs will be calculated based on your address and selected shipping method.
Split Shipments
If you order multiple items, they may arrive in separate packages. You will receive tracking information for each package as it ships.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
Email: [email protected]